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Oki Data Awarded ISO 9001:2000 Quality Management Certification
MOUNT LAUREL, N.J., November 3, 2003
Oki Data Americas, Inc., a leading manufacturer of color and monochrome printers, serial impact dot matrix printers, multifunction products and facsimiles, today announced that SGS International Certification Services, Inc., has certified the company to the ISO 9001:2000 standard. SGS International Certification Services is a registrar to the standards developed by International Organization for Standardization (ISO), a global organization of national standards bodies from 147 countries. SGS International Certification Services granted ISO 9001:2000 certification to Oki Data for successfully providing its customers with products and services that met or exceeded their expectations.
The ISO 9001:2000 certification is the most recent of the ISO 9000 series standards, which are focused primarily on examining the quality management processes used by organizations to fulfill product quality requirements and customer service.
In order to achieve the new certification, thorough interviews were conducted with key Oki Data management for a comprehensive review of the company’s overall Quality Management System. Oki Data was previously certified to the ISO 9001:1994 standard.
“Oki Data is dedicated to exemplary customer service and we are honored to be recognized by ISO for this world-class achievement,” said Joe Reilly, Vice President, Operations, at Oki Data Americas, Inc. “We realized that by pursuing the stringent ISO 9001-2000 program, we would achieve greater efficiencies and improve productivity throughout our organization. Our successful ISO certification demonstrates Oki Data’s full commitment to delivering the highest quality products and services.”
To achieve the upgrade in its ISO certification, Oki Data met a series of new ISO mandated standards in its overall Quality Management System, including:
- Continual product and service improvement
- Increased emphasis on the role of top management within Oki Data
- Company consideration of statutory and regulatory requirements
- Establishment of measurable objectives at all relevant functions and levels
- Monitoring information on customer satisfaction as a measure of overall system performance - Increased attention to resource availability
- Company training effectiveness
- Overall measurements of management system, processes, and product
- Analysis of collected data on the performance of the quality management system
About SGS International Certification Services, Inc.
SGS International Certification Services is a registrar to the standards developed by International Organization for Standardization (ISO). SGS holds accreditation for registration services from the American National Standards Institute – Registrar Accreditation (ANSI – RAB). The ANSI – RAB is the only company in the United States that receives its authority directly from ISO.
About International Organization for Standardization
International Organization for Standardization (ISO) is a network of the national standards institutes of 147 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. ISO is a non-governmental organization that is able to act as a bridging organization in which a consensus can be reached on solutions that meet both the requirements of business and the broader needs of society, such as the needs of stakeholder groups like consumers and users. ISO provides more than 14,000 international standards for business, government and society.
About Oki Data Americas, Inc.:
Oki Data Americas, Inc., headquartered in Mount Laurel, N.J., and a subsidiary of OKI Data Corporation of Japan, markets PC peripheral equipment and customized document management solutions under the OKI Printing Solutions brand, including digital color and monochrome printers, color and monochrome multifunction products and serial impact dot matrix printers, as well as a full line of options, accessories and consumables. Oki Data Americas takes a consultative approach to supporting every customer’s needs and delivering individualized print solutions that optimize business performance. The company’s innovative technology is backed by its parent company Oki Electric Industry Co., Ltd., a world leader in information processing systems, telecommunications and electronics and a $6.1 billion multinational corporation with headquarters in Tokyo. Keeping its customers needs top of mind, Oki Data Americas is ISO 9001:2000 certified and most products have earned the ENERGY STAR® certification.
